Our journey building world-class business software for Australian organisations
Enterprise-grade login with AWS Cognito, session management, and password policies
Company workspaces with custom settings and multi-tenant architecture
Four-tier permissions: Owner, Admin, Member, Support Agent
Hardened file upload logic to prevent extension bypass vulnerabilities and protect against malicious scripts.
Improved slug generation performance to significantly reduce latency when creating new projects.
Reduced data fetching for user permissions on every authenticated request, leading to faster and more efficient API performance.
Strengthened input validation to prevent Cross-Site Scripting (XSS) attacks via case-insensitive URL schemes.
Added composite database indexes for faster sorting and filtering of entities like tickets and projects, resulting in significantly improved API response times.
Implemented a robust IP identification strategy to prevent IP spoofing, securing the platform against potential Denial of Service (DoS) attacks.
Comprehensive activity logs for compliance and security
Protection against abuse with fair usage policies
Single sign-on with Google, Microsoft, and Okta
Mandatory 2FA for sensitive roles with TOTP and SMS
Data residency options for AU, US, and EU compliance
Clean, professional light-mode interface for all-day use
Real-time project stats, budget utilisation, and activity
Invite members, manage roles, and organise teams
Ensured the chat widget preview is fully accessible, supporting keyboard navigation and screen readers.
Real-time alerts so you never miss important updates
Visual project milestones and deadline tracking
Power-user navigation for faster workflows
White-label with your logo, colours, and domain
Native iOS and Android apps for on-the-go access
JIRA-style management with priority and assignment
System staff tools and user impersonation
Transactional emails for ticket updates and invitations
Custom status transitions and approval chains
Create and respond to tickets via email
Update multiple records simultaneously
AI assigns tickets based on content and workload
Automated replies for common questions
Build, configure, and deploy custom AI agents
Power agents with your organisation's documents
Validate agent behaviour before deployment
Embed AI agents on websites and apps
Insights into agent performance and user satisfaction
AI insights to forecast trends and issues
Attach files and links to projects and tickets
Notifications and ticket creation from Slack
Connect to external services with custom webhooks
Export data in CSV and JSON formats
Interactive docs for custom integrations
Modern, efficient API for advanced integrations
We build based on what customers need. If there's something that would help your business, we want to hear about it.
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